Knog SCOUT

Introducing SCOUT, a groundbreaking bike security system equipped with both alarm and tracking functions. When movement is detected on a bike equipped with SCOUT, it triggers an alarm of up to 80dB and simultaneously sends a warning notification to the owner's iPhone. In case of theft and abandonment, SCOUT integrates with the Apple "Find My" app to pinpoint the bike's location. To make the presence of SCOUT known, you can attach the included neon yellow silicone cover. Alternatively, for a more discreet installation, you can mount it without the cover. Its slim and compact design allows for easy attachment beneath the bottle cage using bolts.

Alarm activation and deactivation can be done either from the button on the device's side within proximity (within 1.5m) or via the knog app within Bluetooth range. With a single charge, SCOUT can operate for up to approximately 6 months, requiring charging only about twice a year. Charging can be done using a USB-C cable through the charging port without removing it from the bike. Additionally, the mounting bolts are specially designed (and come with a dedicated tool), ensuring easy installation and minimizing the risk of unauthorized removal.

The status of the alarm activation is visually indicated by the dual-function LED, which also displays the battery's charge level. SCOUT boasts an IP66 waterproof rating, making it suitable for use and storage in rainy conditions or even jet washing. Please note: SCOUT is not compatible with Android devices. Installation of the knog app (iOS only) is mandatory for use. The knog app requires iOS firmware version 15.0 or later. Pairing must be done through the Knog app; pairing via device settings may cause malfunctions.

▪︎ Alarm: max volume 85 dB

▪︎ Charging time: 4 hours

▪︎ Maximum operating time: approx. 6 months

▪︎ Operating temperature: -20°C to 50°C

▪︎ Communication Standard: Bluetooth

▪︎ Charging method: USB C

▪︎ Mounting method: bottle cage pedestal (security bolt included which is difficult to remove)

▪︎ Waterproof: IP66

▪︎ Waterproof compatible devices: IOS only

( iPhone / Apple Watch / iPad / Mac and other Apple products) Compatible apps Apple Find My app / knog app (requires IOS 15.0 or higher)

▪︎ Size：106mm x W26mm x L8mm

▪︎ Weight：25g

Please note that we do not accept cancellations or returns due to customer convenience. Please choose carefully when placing your order.

For defective items, you can return or exchange them within one week of receiving the product. Please check the product immediately upon arrival.

In principle, we will replace the product or restore it to its original condition if there is a defect.

We cannot accept returns after the above deadline.

We will bear the shipping cost for returning defective items.

Please note that we cannot guarantee the following:

• Minor scratches that may occur during the manufacturing process or during inspection and maintenance
• Scratches or paint defects discovered after use
• Minor scratches on the appearance that may occur during transportation
• Slight wetting due to rain

Thank you for your understanding.

About Shipping Costs & Delivery Fees

Shipping costs are calculated based on the weight of the items, the size of the package, and the destination at the time of your order.Please note that shipping fees are subject to change due to carrier policies.

About Delivery Times

Delivery times vary depending on the destination and current conditions. As a general guideline, it may take several weeks. Please contact the delivery service for more details.

About Package Tracking

You can track your shipment using the tracking number provided in the shipment confirmation email. Please visit the carrier's website to check the status of your delivery.For DHL shipments, track your package at:

DHL Tracking

If Your Item Has Not Arrived

Please check the tracking number and contact the delivery service for assistance.

Taxes and Duties

For international deliveries, taxes and duties may be incurred depending on the country to which the items are shipped. Please pay these fees to DHL upon receipt of the goods.Generally, the recipient will be contacted by customs with the final amount of duties and taxes to be paid before the items clear customs. After payment is agreed upon, the items will proceed through customs clearance and delivery.

Combining Orders

We usually can combine orders into one shipment, but we will contact you separately if it's not possible.

About Specific Delivery Dates

We are unable to guarantee delivery on a specified date.

Choice of Delivery Service

The delivery service used will be chosen by our company.

********

About Returns

We generally do not accept cancellations or returns due to customer's personal reasons. Please choose carefully when ordering. For defective products, returns or exchanges are possible if contacted within a week of product arrival. Please inspect the product immediately upon receipt. For defects, we typically offer product replacement or restoration. After the specified period, we cannot offer support. Return shipping costs for defective items will be covered by us. Please note that minor scratches from manufacturing, inspection, or during shipping, and slight wetness from rain are not covered.

 

About Product Exchanges

 

Exchanges due to the customer's choice of size or color are possible after product arrival. If the replacement item is in stock, we will exchange the product upon receiving payment for the round-trip shipping costs. This is applicable only to unused products (including packaging and accessories). If the desired product is out of stock, we can discuss alternatives.

 

About Cancellations

As a general rule, cancellations after ordering are not possible but can be made by paying 20% of the order amount. Return shipping costs will be borne by the customer. Additional labor costs may apply if work has already been started. Note: Sales items, used items, outlet items, and custom-made products cannot be canceled.

Contact for Returns and Cancellations

Email: yokohama@brotures.com

Phone: 045-877-0974

Hours: 12:00 – 18:00 (No scheduled holidays)

 

 

Customer Support

For inquiries related to online shopping, especially if you need a prompt response, please call our online shopping hotline: 045-877-0974

(12:00~20:00JST/Mon-Sun)

If you have email filters set up, please check that our replies are not being blocked. For online shopping inquiries, we aim to respond by midnight. For inquiries about our physical stores, please include the name of the store in the subject line of your email.