Terms of service
Dealer information
・ BROTURES Co., Ltd.
・〒 150-0001
・ 4-26-32 Jingumae, Shibuya-ku, Tokyo
・ Manager of operation: Yudai Fukui
・ TEL: 045-877-0974
・ Mail: info@brotures.com
Inquiries regarding assembly / delivery / other mail order operations in general
・ BROTURES YOKOHAMA
・〒 231-0023
・ 73-2 Yamashita-cho, Naka-ku, Yokohama-shi, Kanagawa
・Mail: info@brotures.global
Acknowledgment of Import Duties
By placing an order with us, you acknowledge and accept full responsibility for any import taxes, customs duties, or other charges imposed by your country.
Non-Refundable Orders Due to Customs Issues
Orders that are delayed, returned, or destroyed due to a customer’s refusal to pay applicable customs charges will not be eligible for a refund.
Legality of Product Information
We provide accurate and truthful information on invoices, including country of origin, as required by international law.
Any attempts to alter this information for tax benefits are strictly prohibited.
Return deadline, shipping fee, cancellation, etc.
For defective products, you can return or exchange if you can contact us within one week of arrival of the product. Please be sure to check the product after the product arrives.
In addition, if the product is defective, it will be an alternative in principle and to return to the original state.
We cannot respond after the above deadline. We will bear the return shipping fee for defective products.
In addition, the manufacturing process, the fine scratches that occur in the inspection and maintenance, scratches and paint found after even used, fine wounds that occur during transportation, and some wet due to rain. Please note that we can not do it.
Shipping Information
Shipping costs are calculated based on the product's weight, the box's size, and the delivery destination at the time of order. Shipping costs may change due to the carrier's policies.
Shipping Costs
Shipping costs are calculated based on the product's weight, the box's size, and the delivery destination at the time of order. Shipping costs may change due to the carrier's policies.
Estimated Delivery Time
Delivery times vary depending on the destination and circumstances. Generally, it may take several weeks. For detailed information, please check with the shipping carrier.
Regarding cancellation
Regardless of the order, e -mail, etc. at the online store, or the purchase method, if the payment is confirmed, it will be a formal contract.
The official contract means to understand all the rules of the Company and buy it on your own.
After a formal contract, the cancellation fee will be charged for 20 % of the cancellation due to the convenience of the customer.
In addition, we do not deliver to the transfer service. We will cancel even if you place an order.
In addition, if it is judged to be a malicious prank order, it may be submitted to the police and take legal measures.
Important Notice
At Brotures, we strive to present our fixed-gear bikes and accessories with images that reflect their true colors. However, slight color variations may occur due to monitor settings and lighting conditions. We appreciate your understanding that returns, exchanges, or cancellations cannot be accepted based on these color differences.
When ordering a complete bike, please note that parts may be subject to change at the manufacturer's discretion. We ensure that any changes will maintain the high quality and performance you expect from Brotures. Thank you for your understanding and continued support.
Stock status
Because the stock is fluid, it is not always reflected as the actual inventory.
Please note that it may be out of stock even if it is put in the cart.
In addition, even if you can add some products to the cart, you may be ordered from overseas.
In addition, there may be no product package because it is shared with store inventory.
After ordering and securing the inventory with our supplier and our warehouse, we will notify you of the stock status and total amount by e -mail.
If you want to check the accurate inventory before ordering, please contact yokohama@brotures.com.
Payment method
·credit card
・ PayPal
・ Apple Pay
・ Amazon Pay
*International orders will be accepted by "Credit Card", "PayPal", "Apple Pay", and "Amazon Pay".
About ordering a completed car
Basically, the promotion of each store is completely disassembled, and the latest precautions are paid together with grease -ups in various places.
In the case of a custom completed vehicle, the proceeding process of the frame, such as removing the BB shell's faceing, tapping, and seat tube, is responsible for all the promotion of the frame.
After that, the assembly is used with a dedicated tool and assembled at the specified value.
※Please note that parts may be subject to change at the manufacturer's discretion. We ensure that any changes will maintain the high quality and performance you expect from Brotures. Thank you for your understanding and continued support.
We also accept custom custom parts choices on the finished vehicle base as needed.
Custom staff members are constantly providing advice on consultation.
In addition, all of the original custom completed cars can be customized. I will embody your image.
Specialized mechanics will carefully answer the specifications, folk frames, compatibility, etc. of the handle specifications stem.
We look forward to your ideal order.
Response to mischievous orders, spoofing orders, etc.
If you can not contact the e -mail address or telephone you ordered to prevent the damage, we may cancel your order transaction.
Orders may be refused due to past pick -up history.
About response to spoofing orders
If you order a fictitious or other person's personal information (name, address, telephone number, etc.) without permission. Applicable if there is any other act of inconvenience or damage besides the above.
If the malicious acts described above cause any inconvenience or damage to our shop or many good customers, we will report personal information, IP addresses, and submit the damage to the police immediately.
The police will request the provider to disclose information, or the shop will apply for a temporary disposal to the provisions, exercise the disclosure order, and make a specific pronunciation and claim damages.