Shopping Guide

Everything You Need to Know from Payment to Delivery

About Payment

Payment Options

For international orders, the available payment options are credit card, PayPal, Apple Pay, and Amazon Pay.

About Credit Card Payments

We accept Visa, Mastercard, American Express, JCB, Diners Club, and Discover.
Payment must be made in full at the time of purchase.

・Please note that installment payments, revolving credit, and bonus payments are not accepted.
・For details on the billing process, please refer to your credit card company's terms and conditions.
・The billing date will be the date of your order.

About Receipt Issuance

If you require a receipt, please email your name and order number to the following address:

yokohama@brotures.com

About International Shipping

Countries Eligible for Shipping

We ship to a variety of countries, which are listed below.

Republic of Iceland,Ireland,Republic of Azerbaijan,Islamic Republic of Afghanistan,United States of America,American Samoa,United Arab Emirates,Democratic People's Republic of Algeria,Argentine Republic,Republic of Aruba,Republic of Armenia,Anguilla Island,Republic of Angola Republic of Antigua and Barbuda,Principality of Andorra,Republic of Yemen,United Kingdom,State of Israel,Republic of Italy,Republic of Iraq,India,Republic of Indonesia,Republic of Uganda,Ukraine,Republic of Uzbekistan,Oriental Republic of Uruguay,British Virgin Islands,Republic of Ecuador,Egypt and Arab Republic of Egypt, Republic of Estonia, Kingdom of Eswatini, Federal Democratic Republic of Ethiopia, Eritrea, Republic of El Salvador, Commonwealth of Australia, Republic of Austria, Sultanate of Oman, Kingdom of the Netherlands, Republic of Ghana, Republic of Cape Verde, Guernsey Island, Republic of Guyana, Republic of Kazakhstan Republic of Guinea-Bissau, Republic of Guinea, Republic of Guinea, Republic of Cyprus, Curacao, Republic of Greece, Republic of Kiribati, Kyrgyz Republic, Republic of Guatemala, Guadeloupe, Republic of Kuwait, Republic of Kuwait, Republic of Guadeloupe, Republic of Guatemala, Republic of the Gambia, Kingdom of Cambodia, Republic of North Macedonia, Republic of Guinea Bissau, Republic of Guinea Kuwait,Cook Islands,Greenland,Grenada,Republic of Croatia,Cayman Islands,Republic of Kenya,Republic of Cote d'Ivoire,Republic of Costa Rica,Republic of Kosovo,Comoros Union,Republic of Colombia,Republic of Congo,Democratic Republic of Congo,Kingdom of Saudi Arabia,Independent State of Samoa Democratic Republic of Sao Tome and Principe,Republic of Zambia,Republic of San Marino,Republic of Sierra Leone,Republic of Djibouti,Gibraltar,Jersey Island,Jamaica,Georgia,Republic of Singapore,Republic of Zimbabwe,Switzerland,Kingdom of Sweden,Republic of Sudan,Spain,Republic of Suriname Democratic Socialist Republic of Sri Lanka,Slovak Republic,Republic of Slovenia,Republic of Seychelles,Republic of Equatorial Guinea,Republic of Senegal,Republic of Serbia,Saint Helena,Saint Martin,Saint Lucia,Federal Republic of Somalia,Solomon Islands,Turks and Caicos Islands,Kingdom of Thailand,Republic of Korea Taiwan,Republic of Tajikistan,United Republic of Tanzania,Czech Republic,Republic of Chad,Central African Republic,People's Republic of China,Republic of Tunisia,Republic of Chile,Tuvalu,Kingdom of Denmark,Federal Republic of Germany,Republic of Togo,Dominican Republic,Dominican Republic,Trinidad and Tobago Turkmenistan,Republic of Turkey,Kingdom of Tonga,Federal Republic of Nigeria,Republic of Nauru,Republic of Namibia,Niue Island,Republic of Nicaragua,Republic of Niger,New Caledonia,New Zealand,Federal Democratic Republic of Nepal,Kingdom of Norway,Kingdom of Bahrain,Republic of Haiti Islamic Republic of Pakistan,Vatican City,Republic of Panama,Republic of Vanuatu,Bahamas,Independent State of Papua New Guinea,Bermuda Islands,Republic of Paraguay,Barbados,Hungary,People's Republic of Bangladesh,Democratic Republic of East Timor,Republic of Fiji,Republic of the Philippines,Finland Republic of Finland, Kingdom of Bhutan, Faroe Islands, Falkland Islands, Federative Republic of Brazil, French Republic, French Guiana, Republic of Bulgaria, Burkina Faso, Brunei Darussalam, Republic of Burundi, US Virgin Islands, Socialist Republic of Vietnam, Bolivarian Republic of Venezuela, Republic of Republic of Belarus,Belize,Republic of Peru,Kingdom of Belgium,Republic of Poland,Bosnia and Herzegovina,Republic of Botswana,Plurinational State of Bolivia,Portuguese Republic,Hong Kong,Republic of Honduras,Macau,Republic of Madagascar,Mayotte Island,Republic of Malawi,Republic of Mali,Malta Republic of South Africa,Republic of South Sudan,Republic of the Union of Myanmar,United Mexican States,Republic of Mauritius,Islamic Republic of Mauritania,Republic of Mozambique,Principality of Monaco,Republic of Maldives,Republic of Moldova,Kingdom of Morocco,Mongolia,Montenegro, Hashemite Kingdom of Jordan,Lao People's Democratic Republic,Republic of Latvia,Republic of Lithuania,Libya,Principality of Liechtenstein,Republic of Liberia,Romania,Grand Duchy of Luxembourg,Republic of Rwanda,Kingdom of Lesotho,Republic of Lebanon,Reunion Island,Russian Federation

About Shipping Costs & Delivery Fees

Shipping costs are calculated based on the weight of the items, the size of the package, and the destination at the time of your order.

Please note that shipping fees are subject to change due to carrier policies.

About Delivery Times

Delivery times vary depending on the destination and current conditions. As a general guideline, it may take several weeks.
Please contact the delivery service for more details.

About Package Tracking

You can track your shipment using the tracking number provided in the shipment confirmation email. Please visit the carrier's website to check the status of your delivery.

For DHL shipments, track your package at:https://www.dhl.com/jp-en/home/tracking.html

If Your Item Has Not Arrived

Please check the tracking number and contact the delivery service for assistance.

About Taxes and Duties

For international deliveries, taxes and duties may be incurred depending on the country to which the items are shipped. Please pay these fees to DHL upon receipt of the goods.

Generally, the recipient will be contacted by customs with the final amount of duties and taxes to be paid before the items clear customs. After payment is agreed upon, the items will proceed through customs clearance and delivery.

About Combining Orders

We usually can combine orders into one shipment, but we will contact you separately if it's not possible.

About Specific Delivery Dates

We are unable to guarantee delivery on a specified date.

About Choice of Delivery Service

The delivery service used will be chosen by our company.

Contact Us

If you require immediate assistance with mail order inquiries, please contact us at our dedicated mail order line:
045-877-0974
(12:00~18:00, Mon-Sun)

Please be aware that if you have email filters set up, our responses may not reach you.
For inquiries related to mail orders, please make sure to specify the store in question in the subject line when contacting.