Crank brothers GEM FLOOR PUMP

Features an easy-to-use high-pressure/high-capacity switch operated with your foot and a large, easy-to-read analog gauge.

Effortlessly fills air for everything from fixed gear bikes to e-bikes.

▪︎ Maximum air pressure: 11 bar / 160 psi

▪︎ French & US system compatible

▪︎ Height：64cm

Please note that we do not accept cancellations or returns due to customer convenience. Please choose carefully when placing your order.

For defective items, you can return or exchange them within one week of receiving the product. Please check the product immediately upon arrival.

In principle, we will replace the product or restore it to its original condition if there is a defect.

We cannot accept returns after the above deadline.

We will bear the shipping cost for returning defective items.

Please note that we cannot guarantee the following:

• Minor scratches that may occur during the manufacturing process or during inspection and maintenance
• Scratches or paint defects discovered after use
• Minor scratches on the appearance that may occur during transportation
• Slight wetting due to rain

Thank you for your understanding.

About Shipping Costs & Delivery Fees

Shipping costs are calculated based on the weight of the items, the size of the package, and the destination at the time of your order.Please note that shipping fees are subject to change due to carrier policies.

About Delivery Times

Delivery times vary depending on the destination and current conditions. As a general guideline, it may take several weeks. Please contact the delivery service for more details.

About Package Tracking

You can track your shipment using the tracking number provided in the shipment confirmation email. Please visit the carrier's website to check the status of your delivery.For DHL shipments, track your package at:

DHL Tracking

If Your Item Has Not Arrived

Please check the tracking number and contact the delivery service for assistance.

Taxes and Duties

For international deliveries, taxes and duties may be incurred depending on the country to which the items are shipped. Please pay these fees to DHL upon receipt of the goods.Generally, the recipient will be contacted by customs with the final amount of duties and taxes to be paid before the items clear customs. After payment is agreed upon, the items will proceed through customs clearance and delivery.

Combining Orders

We usually can combine orders into one shipment, but we will contact you separately if it's not possible.

About Specific Delivery Dates

We are unable to guarantee delivery on a specified date.

Choice of Delivery Service

The delivery service used will be chosen by our company.

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About Returns

We generally do not accept cancellations or returns due to customer's personal reasons. Please choose carefully when ordering. For defective products, returns or exchanges are possible if contacted within a week of product arrival. Please inspect the product immediately upon receipt. For defects, we typically offer product replacement or restoration. After the specified period, we cannot offer support. Return shipping costs for defective items will be covered by us. Please note that minor scratches from manufacturing, inspection, or during shipping, and slight wetness from rain are not covered.

 

About Product Exchanges

 

Exchanges due to the customer's choice of size or color are possible after product arrival. If the replacement item is in stock, we will exchange the product upon receiving payment for the round-trip shipping costs. This is applicable only to unused products (including packaging and accessories). If the desired product is out of stock, we can discuss alternatives.

 

About Cancellations

As a general rule, cancellations after ordering are not possible but can be made by paying 20% of the order amount. Return shipping costs will be borne by the customer. Additional labor costs may apply if work has already been started. Note: Sales items, used items, outlet items, and custom-made products cannot be canceled.

Contact for Returns and Cancellations

Email: yokohama@brotures.com

Phone: 045-877-0974

Hours: 12:00 – 18:00 (No scheduled holidays)

 

 

Customer Support

For inquiries related to online shopping, especially if you need a prompt response, please call our online shopping hotline: 045-877-0974

(12:00~20:00JST/Mon-Sun)

If you have email filters set up, please check that our replies are not being blocked. For online shopping inquiries, we aim to respond by midnight. For inquiries about our physical stores, please include the name of the store in the subject line of your email.